Ace Dental Care - Experience the Difference









Frequently Asked Questions (FAQs)

Q: What is involved in a new patient appointment, and how much time should I set aside?
A: A Comprehensive exam, full set of X-rays, and standard cleaning can take up to an hour and a half. The exam will include a thorough examination of all the teeth, gums, and surrounding tissues. Every exam also includes a discussion of potential treatment options including necessary treatment and optional treatment. The doctor will answer all questions regarding any part of your dental health.

Q: What if I have x-rays from my previous dentist?
A: You may bring them in to your first appointment, and we can determine if they are recent enough, and within our standards. If additional x-rays are necessary, we will let you know. X-rays can also be e-mailed at

Q: How much does my insurance cover?
A: Each dental insurance plan is a negotiated contract between the insurance company and the employer. As a result, no two insurance plans are the same. The level of coverage is ultimately determined by the policy the employer selected. Some companies base their reimbursements on the actual fee charged while others base their reimbursement on a table determined by the employer. Most patients feel their dental health is important enough to proceed with treatment regardless of the benefit they will receive from their insurance company. These same patients have found that by addressing their dental need in a timely fashion, they actually save money by avoiding more costly treatment resulting from neglect.

Our friendly staff will be happy to determine your insurance benefits for you at no cost. All you need to do is call our office with your insurance information at (510) 795-6470.

Q: Do you take my insurance?
A: If your insurance allows you to choose any dentist you like, we can take your insurance. In certain cases, we may even participate in your network and offer you even lower rates. If you’d like to know about your particular insurance, please call our office at (510) 795-6470.

Q: What if I don’t have insurance?
A: Our office is proud to offer non-insurance patients specific bundles to help with your treatment. With these bundles, you will receive 10% off treatment. Please call our office at (510) 795-6470 for additional information.

Q: Do I need to come to my appointment earlier to fill out paperwork?
A: For your convenience, our new patient forms are all available on our website under the tab marked “Forms.” You may download and print the forms, and bring them to our office at your appointment time. If you do not have access to a printer, we ask that you arrive at least 20 minutes prior to your scheduled appointment so that we may spend the entire appointment discussing your needs.

Q: What forms of payment are accepted?
A: We accept Visa, MasterCard, American Express, Discover, and Cash.

Q: Do you offer payment plans?
A: Yes, we offer several payment plans for patients with and without insurance including CareCredit. Many of our plans allow monthly payments with interest-free financing for up to a year.

Q: How does your office handle fearful patients?
A: All of our patients are treated gently and with concern. If you are a dental-phobic patient, we will assess your level of fear at your initial exam. Some patients will require sedation and these options are available and will be discussed. We take pride in the care we provide our patients and we will respect your concerns at all times.

Q: When should I take my child to his/her first dental visit?
A: The ADA recommends regular dental check-ups, including a visit to the dentist within six months of the eruption of the first tooth, and no later than the child's first birthday.

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